Luggage Infinity
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Travel Cover offers Lost or Delayed Luggage Tracking services (under the Plan Name “Luggage Infinity”) to its members whereby the Company tracks and helps recover the checked-in luggage of the member which has been handed over to the Airline/Common Carrier, which the member has travelled on, and which has been lost or misdirected unintentionally by the Airline/Common Carrier to another location and this has been reported by the Member as Lost or Delayed Luggage to the Company. The Company then agrees to compensate the Member, a Tracking Service Guarantee Liability if such a Luggage Loss or Misdirection by the Airline/Common Carrier results in the Member not receiving their Luggage for a defined period of time from the time of their arrival at their scheduled destination. The defined period with regards to this Membership Service Agreement shall be Ninety Hours (90 hours) from the time of the flight/common carrier’s arrival at their destination and subject to the Luggage not arriving with the scheduled flight/common carrier. The Company’s Liability is limited to two (2) Lost / Delayed pieces of Luggage for each passenger.
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The company also offers Airport Assistance Services under which they provide information relating to Airports in a particular city in India, different airports, airlines which fly through them, terminal details, location of the airport, contact details and other relevant information. Apart from this the company offers Information relating to Covid 19 wherein we provide relevant and available information on the Covid 19 protocols across all countries, including Quarantine measures etc. The information provided will be based on reliable information provided by the respective country websites on their Visitor Guidelines on Covid 19.
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LUGGAGE INFINITY PLAN VARIANTS
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| BENEFITS |
RUBY |
SAPPHIRE |
EMERALD |
DIAMOND |
| Lost & Delayed Luggage Tracking Service Guarantee Liability (per piece of Luggage) |
USD $350 |
USD $700 |
USD $1050 |
USD $1400 |
| Number of pieces of Luggage Covered per passenger / policy |
2 (Two) |
| Luggage Tracking Assurance Period |
90 hours from Time of Arrival at Destination |
| Airport Assistance Services |
Provide information relating to Airports in a particular city in India, different airports across the World, Airlines which fly through them, terminal details, location of the airport, contact details and other relevant information. |
| Covid 19 Assistance |
Provide relevant and available information on the Covid 19 protocols across all countries, including Quarantine measures etc. The information provided will be based on reliable information provided by the respective country websites on their Visitor Guidelines on Covid 19. |
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- Travel Cover tracks and helps recover the checked-in luggage of the member for 90 hours which has been handed over to the Airline/Common Carrier, and which has been lost or misdirected unintentionally by the Airline/Common Carrier
- The coverage plans offer 4 options of Tracking Service Guarantee Liability from $350 up to $1,400 per bag up to 2 bags. Coverage is over and above any travel insurance policy the passenger may have.
- The coverage under this product is per traveller, per airline PNR, irrespective of the number of sectors of travel across all airlines and airports in the world, outside India
- This Membership Agreement does not cover any theft or damage of the luggage or its contents at any time, including after the luggage has been traced and returned to the member.
- Claims for Non-Receipt of Baggage to be lodged with the Airline, then reported to Travel Cover within 24 hours of flight arrival. Claims will be settled by Travel Cover within 7 working days directly to the passenger’s bank account
- Only Scan Copy of documents including Airline PIR to be submitted while filing a claim. Luggage Content list not needed.
- Claim for Tracking Service Guarantee Liability is settled if luggage not retrieved/recovered within 90 hours. Settlement also done if luggage returned to passenger, but after the waiting period of 90 hours
- The Member is not eligible for multiple claims of Lost/Delayed Luggage Tracking Service Guarantee Liability for the same piece of luggage, even if the member has purchased multiple agreements.
- Travel Cover is in Partnership with a Worldwide Assistance Partner, through whose system the tracking is done on a real time basis and the traveller will receive automatic email/sms updates every time there is any change to the status of lost/delayed luggage.
- The product must be purchased prior to travelling out of India and is offered on a standalone basis or along with travel insurance
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OTHER COVERAGES
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Airport Assistance – Travel Cover provides information relating to Airports in a particular city in India, different airports, airlines which fly through them, terminal details, location of the airport, contact details and other relevant information.
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Covid 19 – Additional Information – Travel Cover provides relevant and available information on the Covid 19 protocols across all countries, including Quarantine measures etc. The information provided will be based on reliable information provided by the respective country websites on their Visitor Guidelines on Covid 19
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- Prior information Guidance on government regulations / rules in COVID situation
- Documents / certifications required by destination country
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Claims Reporting
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| Call |
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Toll Free (within India) :1800 266 1818 |
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WhatsApp (Worldwide) : +91 70450 41818 / |
| Email |
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luggageclaims@travelcover.co.in (For Luggage Claims) |
| Email |
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support@travelcover.co.in (For any support required) |
| Online Claims Registration |
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www.travelcover.co.in |
Write to Us at |
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Claims Department, |
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Travel Cover Pvt Ltd |
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A704, 7th Floor, Sai Radha Complex, LBS Marg |
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(opp. Corpora), Bhandup West, Mumbai –400078 |
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Maharashtra, India |
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